Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, … Website: www.interactivebrokers.ie, Is licensed and regulated by the Central Bank of Hungary (Magyar Nemzeti Bank) under no. Thomas Peterffy, Interactive Brokers founder, discusses the company's fourth quarter earnings report, which showed a 71 percent revenue increase compared to last year due to higher … For additional information regarding margin loan rates, click here. Menu Options. For a copy click here. INZ000217730; NSDL: IN-DP-NSDL-301-2008. Website: www.interactivebrokers.hu, ABN 98 166 929 568 is licensed and regulated by the Australian Securities and Investments Commission (AFSL: 453554) and is a participant of ASX, ASX 24 and Chi-X Australia. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page . Read 3 More Customer Reviews. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com, Is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and Member - Canadian Investor Protection Fund. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. Website: www.interactivebrokers.co.uk, Is a member of the Luxembourg Investor Compensation Scheme (Système d’indemnisation des investisseurs, SIIL) and is regulated by the Commission de Surveillance du Secteur Financier (CSSF). They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, … When I had customer service questions early on in my Interactive Brokers experience I mainly relied on the chat feature in the customer service platform. Before trading, clients … We use cookies to ensure that we give you the best experience on our website. Read on to find out. Issues switching from IBKR Lite to IBKR Pro. As traders gain more experience and look to add professional market data and analytics tools to the mix, more questions and issues may arise. Our personal experience has found the chat feature to connect with a customer service representative through the customer portal relatively quick and efficient, albeit no-frills. Registering Court: Company Registry of the Metropolitan General Court. Inability to access market data on multiple securities. If you continue to use this site we will assume that you are happy with it. Interactive Brokers has 1,413 employees across 12 locations and $2.58 B in annual revenue in FY 2019. Log-In Account Management; Click on the Support section Company profile page for Interactive Brokers LLC including stock price, company news, press releases, executives, board members, and contact information Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. Interactive Brokers LLC. For more information about Interactive Brokers Contact Address you can also visit Interactive Brokers … The risk of loss in online trading of stocks, options, futures, currencies, foreign equities, and fixed Income can be substantial. Website: www.interactivebrokers.ca. Customers reported extreme dissatisfaction with IBKR’s communication around this issue, since the outage was evident hours before the opening bell and any acknowledgement from the company’s social media accounts. Any trading symbols displayed are for illustrative purposes only and are not intended to portray recommendations. Terminating Service (non-brokerage clients). You may lose more than your initial investment. Interactive Brokers LLC. We took a scroll on the Reddit Interactive Brokers page to get a sense of the most common customer support issues that IBKR clients were running into. If you do not allow these cookies and web beacons, you will experience less targeted advertising. Because we respect your right to privacy, you can choose not to allow some types of cookies and web beacons. Trading on margin is only … Interactive Brokers traditionally provided tiered service to customers based on how valuable they were to the broker. To receive a copy of the ODD call 312-542-6901 or click here. Website: www.interactivebrokers.com.au, Is regulated by the Hong Kong Securities and Futures Commission, and is a member of the SEHK and the HKFE. Regn. FCA register entry number 208159. Interactive Brokers Uk Contact Phone Number is : +44 417 269500,Fax No: +44 417 269599 and Address is One Carey Lane, Fifth floor, London EC2 V8AE, United Kingdom Interactive Brokers, UK based in London and is the subsidiary of Interactive Brokers … Website: www.interactivebrokers.co.in. This is partly a reflection of what a great value and overall experience the broker offers, even with a less than stellar customer service experience. Targeting cookies and web beacons may be set through our website by our advertising partners. Trading of securities and derivatives may involve a high degree of risk and investors should be prepared for the risk of losing their entire investment and losing further amounts. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. *Update* On Monday, December 7th, 2020, Interactive Brokers suffered a massive worldwide outage that prevented customers from accessing the platform for hours before and after the opening bell. Structured products and fixed income products such as bonds are complex products that are more risky and are not suitable for all investors. Before trading security futures, read the Security Futures Risk Disclosure Statement. Registered Office: Level 40, Grosvenor Place, 225 George Street, Sydney 2000, New South Wales, Australia. Registered Office: 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. We have experienced a significant failure in multiple segments of a highly resilient data storage system. 1 (312) 542-6901 … In-depth reviews of IBKR from the likes of NerdWallet still rate Interactive Broker’s customer service relatively poorly, giving the broker only 2.5 out of 5 stars for its support in an otherwise glowing five-star overall review. CMS100917). Our website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to "Do Not Track" signals. If you do not allow these cookies then some or all of these services may not function properly. Call Interactive Brokers customer service line – You can call Interactive Brokers and expect to speak to a real, live representative (unlike Robinhood, which offers no live phone support) by calling 1 (877) 442-2757. However, blocking some types of cookies may impact your experience on our website and limit the services we can offer. Supporting documentation for any claims and statistical information will be provided upon request. IB offers 24-hour customer service via regional Customer Service Centers located through-out America, Europe and Asia. Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Inability to trade options in foreign markets. Select your local time zone from the drop-down list below to determine which Service Center is currently available to take your call. In order to file a complaint with Interactive Brokers, please submit a trouble ticket via Account Management. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center. But wait, there’s even better news: Recently, Interactive Brokers launched a new tier of service called IBKR Lite, which places it in direct competition with Robinhood for casual and beginner traders. Interactive Brokers LLC. Both online and phone support generates a wide variety of complaints on Reddit, but it’s difficult to know how much of these shortcomings fall on IBKR itself. Number. Here is the Reddit thread with extensive customer comments on the situation. Step 3: You’ve now landed on the Interactive Brokers customer support page. Interactive Brokers LLC. Bloomberg TV lag when playing through Interactive Brokers. Registered Office: 1075 Budapest, Madách Imre út 13-14., Hungary. Trading on margin is only … It’s clear that Interactive Brokers has made strides with their customer service, especially since 2019, as they welcome a new generation of traders with IBKR Lite. IBKR Lite copied some of the best features of Robinhood including commission-free trades on many mainstream investing products with no account minimums or inactivity fees, while still offering these new investors access to powerful trading tools that professional investors are accustomed to, such as their Trader Work Station (TWS). They do not directly store personal information, but uniquely identify your browser and internet device. The next best way to … This is the widest variety of international trading available at any major broker. Step 1: Click on the three horizontal line menu bar in the top left of your screen: Step 2: Scroll down and select “Support” and then “Support Home” from the drop down selection on the sidebar menu on your left. The amount you may lose may be greater than your initial investment. Security futures involve a high degree of risk and are not suitable for all investors. If you do not allow these cookies and web beacons we will not know when you have visited our website and will not be able to monitor its performance. However, if you have questions please contact us via message center in Client Portal. If you are an institution, click below to learn more about our offerings for RIAs, Hedge Funds, Compliance Officers and more. Some customers on the East Coast of the US reported being locked out for the entire trading session through the closing bell. The company is now listed on the NASDAQ under the ticker: IBKR. Registered Office: Suite 1512, Two Pacific Place, 88 Queensway, Admiralty, Hong Kong SAR. Interactive Brokers … The large inventory of penny stocks and OTC shares to buy (and short) make IBKR a natural choice for those trying to emulate Tim Sykes and his rapid-fire day trading strategies. "What has attracted many of our new accounts are our extremely low margin rates," … Interactive Brokers Securities Japan Inc. Is regulated by Kanto Local Finance Bureau (Registration No.187) and is a member of Japan Securities Dealers Association and The Financial Futures Association of Japan. See insights on Interactive Brokers including office locations, competitors, revenue, financials, … Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. Unless your query is extremely urgent we recommend taking advantage of the customer service chat which we found to be reasonably quick and effective. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IB's website and Knowledge Base. Beyond the huge selection of securities to trade, IBKR wins fans with their extremely low margin rates and reasonable commissions on their IBKR Pro product. It’s also important to highlight that any broker will have a selection of customer service issues at any given time and face challenges as they digest new and inexperienced customer inquiries, many of which related to the customer’s own misunderstandings of basic rules and regulations rather than any specific issue with the broker itself. Thomas Peterffy, Interactive Brokers Founder, joins 'Closing Bell' to discuss its fourth quarter results. Interactive Brokers Inc. was founded in 1993 as a US broker-dealer. H-EN-III-623/2020. Contacting Interactive Brokers - by phone or otherwise. Options involve risk and are not suitable for all investors. It also offers a fairly robust and detailed help section through its AI-generated iBot platform which will likely answer a majority of questions that you run into. They are typically set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. There were many reports and complaints on trading forums about their customer service or lack thereof, stretching back through the years. It was an extremely disappointing episode for a brokerage platform that positions itself as a more professional option compared to Robinhood. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. … Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. The broker offers numerous ways to get in touch with them, including live phone support. Due to its more powerful platform and complex user interface, it is much more likely that novice investors will run into occasional tech glitches or have questions on where to find something. https://www1.interactivebrokers.com/en/index.php?f=1560, https://www1.interactivebrokers.com/en/index.php?f=1560&p=chat, https://www1.interactivebrokers.com/en/index.php?f=3869, https://www1.interactivebrokers.com/en/index.php?f=1560&p=ibot, https://www.reddit.com/r/interactivebrokers/, Call Interactive Brokers customer service line. These cookies do not store any personally identifiable information. Website: www.interactivebrokers.com.hk, Is a member of NSE, BSE, SEBI. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. This all changed in 2019 with the launch on IBKR Lite: a new service that seemed to compete with the popular Robinhood app that has attracted a new, younger generation to investing in stocks, ETFs and options. One of the most common issues customers with lower balances mentioned was inattentive or non-existent customer support. Interactive Brokers also offers the ability to trade directly on more than 125 markets across 31 countries. United States. Interactive Brokers LLC. We have engaged the vendor for analysis and recovery. Interactive Brokers LLC. Hauptgeschäftssitz: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. Registered Office: Kasumigaseki Building 25F, 2-5 Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, 100-6025 Japan. Registered Office: 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India. That’s right, if you’re coming over from Robinhood, you will have to get used to paying a commission on every buy and sell you make if you want to take advantage of the full range of professional features that the IBKR platform has to offer. Business Profile. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment … Here is the recommended order in contacting Interactive Brokers customer support, with the urgency level in descending order: If you are currently logged into the IBKR client portal on desktop, it’s relatively easy to find the support area. Interactive Brokers LLC. The top half of the page features common support questions and encourages you to take advantage of their automated FAQ pages. All information these cookies and web beacons collect is aggregated and anonymous. Trading on margin is only for sophisticated investors with high risk tolerance. In addition to international stocks, IBKR offers a wide selection of mutual funds, ETFs, bonds, futures, options and foreign currency trading. Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page . Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com Interactive Brokers … Many services have already been restored and the remaining services are expected to be available promptly. Through requirements like minimum account balances and inactivity fees (the latter of which persists for their IBKR Pro accounts). Registered Office: 4 rue Robert Stumper, L-2557 Luxembourg. Interactive Brokers LLC. Before trading, please read the Risk Warning and Disclosure Statement. No. Interactive Brokers Contact phone number list in different countries list here, all about Interactive Brokers Contact Address in US, UK, Canada, Japan, Honk Kong, India, At the end of this “Interactive Brokers Contact” review if you like it then share it please. We take a closer look at the two tiers of service below and what this means for IBKR clients customer service needs. As a result, when you first encounter Interactive Brokers, you may have questions and need help from their customer service team. Hours of Operation. The big question was as they IBKR rolled out the welcome mat for this group of new and often inexperienced investors, how would their customer support evolve to support their new customers? Location. Commodity Broker. Know Your Advisor: View the IIROC AdvisorReport. For a copy call Interactive Brokers' Client Services on 312-542-6901. Website: www.interactivebrokers.ca, Is authorised and regulated by the Financial Conduct Authority. The information does not usually directly identify you, but can provide a personalized browsing experience. Interactive Brokers … 1 (877) 442-2757 Toll free. Interactive Brokers is pleased to announce the launch of its new API platform. The company that eventually became known as Interactive Brokers Group, the parent company of the online broker, was founded in 1978 by Thomas Peterffy. Select the “More” option on the far bottom right part of the menu, and scroll all the way down to the last selection right above where you log out: “Help.” When you click on the “Help” option you will see a similar menu as above with various options allowing you to contact IBKR support, access FAQs and the user’s guide. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Interactive Brokers … It can be an excellent option for those who want more trading and investing options available to them than offered by the likes of the Robinhood app. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. Business Details. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com Interactive Brokers … For more information read the Characteristics and Risks of Standardized Options, also known as the options disclosure document (ODD). This information might be about you, your preferences or your device and is typically used to make the website work as expected. Throughout its existence and up until very recently, Interactive Brokers had a specific focus on attracting larger than average accounts from online trading customers and offering them lower fees than they could find elsewhere. We are not licensed financial professionals. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page. There is good news though: IBKR’s commissions are among the lowest in the industry at $0.005 per share. By browsing this site or by clicking on the "ACCEPT COOKIES" button you accept our Cookie Policy. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. For a copy call Interactive Brokers' Client Services on 312-542-6901. [http://www.fsa.gov.uk/register/home.do] Registered Office: Level 20 Heron Tower, 110 Bishopsgate, London EC2N 4AY. One of the Metropolitan General Court in touch with them Center is currently available to take advantage their! 400059, India way to get in touch with them brostocks is a member -. Kurla Road, Andheri East, Mumbai 400059, India: www.interactivebrokers.ca, is licensed and regulated by the Securities. And to collect usage information which are not suitable for all investors of... Financials, … Interactive Brokers also offers the ability to trade directly on more than 125 across! Was an extremely disappointing episode for a copy call Interactive Brokers wasn ’ t keen attracting! 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